Not being talked about? Or not knowing who's saying what to whom about you?
There are plenty of free
tools to tell you just that
Pure platform metrics
Twentyfeet aggregates your activity
from various social media platforms and services such as Facebook, Twitter,
YouTube, Google analytics and bit.ly, so you can get the full picture of
your online presence. Then, you can determine which of your activities are most
valuable.
It provided stats on when
your account received significant attention, and alerts account owners – by
email for example -- when attention and activity have dramatically risen or
dropped. It makes the decision based on the size of an account’s following, so
one person’s five is another’s 500.
So the best advantage is
that you will not miss important changes.
It does not provide instant
gratification, as it takes time to build data, good for checking weekly or
monthly to have insight into your activity and influence over a period of time.
Narrow down and zoom in
Socialbro, a quick and easy Twitter
sauce, shows your new followers, recent un-follows, people who are not
following you back, or whom YOU are not following back. It also tells you who
is not active on Twitter.
The dashboard is a time
saver.
Get down to business
· How people are coming to your site
· Which channels are bringing you the most people who convert to customers
· What your conversion rate is
· Where people are falling out of your signup or checkout process
· How successfully customers are onboarding and getting started with your
site
· Who the customers are who start a trial and never start using your
product
· Whether your customers are really using the core features of your site
According to this article, nearly every
company these days uses some form of analytics tool to figure out if its
business decisions are working. But Google Analytic is limited by the
timeline of data it can analyze. When you sign up for Google Analytics, it
begins gathering insights on all current and future information. But it cannot
pull in past data for evaluation. KISSmetrics hopes to fill that gap with
Database Sync, which pulls in all of the information from a company’s entire
database to find trends.
The last 2 tools are interesting information and data to gather but are specific to certain measurements so would have to be used in combination with other tools. You would also want to measure sentiment, what is resonating and making people want to share, retweet or engage and feedback on why people are opting out or not compeleting actions. Great examples!
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